Refund Policy

Welcome to Viewvvy (owned and operated by MAiN Space Inc.) ("we," "our," or "us"). We want you to be fully satisfied with our 3D tour and lead capture SaaS platform. This policy outlines our terms for payments, cancellations, and refunds.

Merchant of Record

Our order and payment process is conducted by our online reseller Paddle. Paddle is the Merchant of Record for all our orders. Paddle handles all payment processing, tax compliance, invoicing, and returns. By completing a purchase, you agree to Paddle's Buyer Terms and Conditions.

Refunds & Cancellation Rights

In accordance with Paddle's Buyer Terms, consumers may have a legal right to cancel their purchase and request a full refund within 14 days of the initial transaction, provided the digital product or service has not been fully accessed, downloaded, or utilized.

All refunds are determined and processed at the sole discretion of our Merchant of Record, Paddle, on a case-by-case basis.

How to Request a Refund or Support

If you encounter any problems with your payment, recognize an unauthorized charge, or wish to request a refund based on valid grounds, please visit Paddle's official customer support portal at paddle.net or contact Paddle Support at [email protected].

You may also reach out to our team at [email protected] for initial assistance, and we will coordinate with Paddle to review your request.